FAQ

When will I receive my fabulous new SARAHPOTEMPA items?
Congrats on your purchase, we know you will love it! After your order is placed, it will be processed within 3 -5 business days. We ship FedEx, UPS, and USPS depending on your order, so you can expect to receive your SARAHPOTEMPA items within 4-7 business days after it is shipped. All items placed after noon will be processed the following day. Our office is open Monday through Friday from 10-6, except for holidays.

What if I want to rush my order?
After you place your order, contact us at 201-751-5625 and we will be happy to expedite your order!

What if I have a question about my SARAHPOTEMPA item?
We are here to help. If you have any questions or concerns about your new purchase, please contact CustomerService@sarahpotempa.com and someone will get back to you as soon as possible.

What is your return policy?
We stand behind our products 100% and have researched every aspect of our tools. If for any reason, you have any questions about your purchase, please contact us at CustomerService@sarahpotempa.com. We want you to be thrilled with your purchase, so we will do everything we can! We offer a 1 year, warranty policy, for manufacturers defects. Follow the link here to view our Return Policy.

Does anyone see the information that I enter on the site to purchase?
We guard your privacy very carefully. No one has access to your personal information. For further information on our Privacy Policy, check it out here.

Do you ship to Canada?
We do! We love our Canadian customers! Since we ship from USA, there will be an additional customs charge, which will be billed separately on your credit card. If you have any questions about the amount or the customs procedure, please contact customerService@sarahpotempa.com and we will be happy to assist you!

What if I cannot place an order on-line or I would prefer to order or the phone?
Please call 201-751-5625 and we can take your order over the phone!

What if I want to interview Sarah or write a review of the products?
All press inquiries are handled by our amazing PR firm. You can email them and they will answer your questions: potempa@ID-PR.com

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